Assigning a Chat to Different Queue

You can assign a chat to a different queue. This can be useful if, for example, you find the chat isn't within your queue's responsibilities, or the customer asks for further assistance regarding a different issue.

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To assign chat to different queue:

1.

Open the chat channel.

2.

Click the Assign to button, located below the chat; a drop-down list appears, listing available different queues, as shown in the following example:

3.

Select a queue; the chat is assigned to the selected queue and your status reverts to "Ready".